Q: I discovered a product on a website and would like to know if you would be able to supply it?
A: Contact us only by email by providing us with all the information on this product (doc / internet links) so that we can confirm if we are able to supply it and offer it to you.

Q: I placed an order (as a company) on your site and I want to have it shipped to one of my Customers. Furthermore, I would like the invoice not to be sent to my Client.
A: In your account file, you can determine a delivery address and a different billing address (for sending the equipment directly to your Customer).

Q: Can I place an order via your website and collect the equipment from your point of sale?
A: Yes no problem. You have an option specifying this possibility when placing your order on our website.

Q: Can I place an order with a different shipping address than the billing address?
A: Yes no problem. Billing and delivery addresses can be configured in your Customer area.

Q: I placed an order and did not receive an email acknowledgment from your site.
A: Check in the customer file on our website that you have entered a valid email address. Also check your spam filter. If you still do not receive an order confirmation, please contact our sales department by email or telephone to report the problem.